Frequently Asked Questions




Signing In

Your username on Edinburgh College learning platforms is either your EC Number or your Edinburgh College email address.

Your EC Number can be found in your self-enrolment emails, which were sent to your personal email address that you applied for your course with.

EC Number looks like this:

Example: ec2028934

Your Edinburgh College email address looks like this:

Example: ec2028934@edinburghcollege.ac.uk

 

If you were an Edinburgh College student at any point last year, your password will remain unchanged, that is, it will be the same as it was last year.

For everyone else, your initial password will be changemeDDMMYYYY (replace DDMMYYYY with your date of birth). Please note that it is all four digits for the year.

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Still having trouble?

If you are still having trouble, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email itrequest@edinburghcollege.ac.uk for help. Please include your EC Number in your email.

Ensure you are signing into any Edinburgh College platforms with your EC account (example ec2028934 / ec2028934@edinburghcollege.ac.uk)

You cannot access any college systems with personal (i.e. Hotmail.co.uk/gmail.com), professional (i.e. @myorganisation.com) or school (i.e. @ea.edin.sch.uk) accounts.

Your password is the same across all EC systems (i.e. Moodle, Teams, outlook, myEC, Student Portal)

NOTE: The Edinburgh College course application system is NOT included (this requires a separate account and password which you will have created when applying)

If you were an Edinburgh College student at any point last year, your password will remain unchanged, as it was last year. If you were a student at any point last year, you might have setup a password recovery method (i.e. mobile phone, personal email, Microsoft Authenticator app)

If so, go to passwordreset.microsoftonline.com, complete the challenge and follow the instructions on screen to recover your password. 

For all other students (including new students), your initial password will be changemeDDMMYYYY (replace DDMMYYYY with your date of birth). Please note that it is all four digits for the year.

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Still having trouble?

  • If you use a password manager which automatically fills your password for you, try typing the password in again as this may be filling an old password.
  • Ensure the caps lock key is not active on your keyboard
  • Try typing your password elsewhere, first to verify correct spelling etc. (i.e. type password into a text editor). If it is correct, copy and paste it into the password box
  • Try your username and password in another Edinburgh College platform

If none of the above has worked for you, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email itrequest@edinburghcollege.ac.uk for help. Please include your EC Number in your email.

If you are being asked for an authentication code, this suggests that you have previously setup Multi-Factor Authentication (MFA) on this account. This may have been done if you were an Edinburgh College student last year. Please check your mobile device for the Microsoft Authenticator app, check your personal email, and keep an eye out for an SMS text message. This authentication code should appear in one of those, depending on which method you have previously setup.

If you have changed your phone number, replaced or lost  your phone, deleted the MS Authenticator app, or just have no memory of doing this, please contact itrequest@edinburghcollege.ac.uk and ask for an ‘MFA reset’. Please include your EC No. in your email.

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System requirements for Teams – MS Guide

Accessing Teams On Your Device

Using a web browser (Chrome/Edge) - https://teams.microsoft.com

Download/Install Desktop Application (best experience) - Download Teams Desktop App (Windows/Mac)

Download Mobile App (iPhone/iPad) - Apple App Store

Download Mobile App (Android Phone/Tablet) – Google Play Store

Signing In

You MUST sign in using your Edinburgh College account only. Personal email addresses/accounts will not give you access to Edinburgh College class Teams, meeting and chat.

If you have not yet signed in to any Microsoft application using your EC account, please follow this guide FIRST (https://welcome.edinburghcollege.ac.uk/newstudent/), referring to any welcome, enrolment and induction emails for your username and password

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Still having trouble?

If you are having trouble with any of the above, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email itrequest@edinburghcollege.ac.uk for help. Please include your EC Number in your email. Did this solve your problem? Let us know how we did!

All Microsoft Office apps can be accessed directly via your web browser. Please use Chrome or Edge browsers for full compatibility.

https://office.com

Microsoft likes to remember who is signed in, so if you share your computer/laptop/mobile device with someone else, you’ll want to ensure you’re not currently signed in as someone else.

  1. Go to https://office.com
  2. If you are allowed in without signing in, check the name of the signed in user in the top right of the page. Click the round image/icon and ensure that your Edinburgh College account is shown here.
    Screenshot-2021-09-16-at-1-44-54-pm
  3. If your Edinburgh College details do not show here, click Sign Out and sign back in with your Edinburgh College email and password.
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Still having trouble?

Try a Private/Incognito session

Private or Incognito windows do not save signed in sessions, so this is a good way to avoid issues with multiple accounts being signed in.

Finding Your Browser’s Private Browsing Mode - https://balsamiq.com/support/faqs/privatebrowsing/

Clear Browser Cookies

Clearing your browsers cookies will remove any signed in sessions and let you sign in to any website from scratch, by asking you again for your username and password.

How to Clear Your Browser’s Cache - https://balsamiq.com/support/faqs/clearcache/

 

If you have tried the suggestions above, but are still having trouble with any of the above, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email itrequest@edinburghcollege.ac.uk for help. Please include your EC Number in your email.

Desktop or Tablet

Check the top-right corner of the screen or app. The words Edinburgh College should be shown if you are signed in with your Edinburgh College account.

https://i.ibb.co/z68jRbF/Screenshot-2021-09-21-at-9-05-04-am.png

Mobile App

Select your profile image in the upper-left corner.

Screenshot-2021-09-21-at-9-15-07-am

The selected and active account should have the words Edinburgh College above your Edinburgh College email address.

Screenshot-2021-09-21-at-9-13-14-am

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Still having trouble?

If you have tried the above steps and are still experiencing difficulties, please contact moodle@edinburghcollege.ac.uk

Desktop Application

To switch account, you can click on your account picture (if you have one), or initials in the top-right corner of your Teams. Click Sign out and then sign back in with your other account.

81bb3777-7ec9-4e03-a4a6-82ae1276bbf9

Using a Web Browser

You may, either, use the same method as above (Desktop Application), by signing out and back in with your other account, or try the following method.

Open a new Teams session in a different browser. If using Edge, open Chrome and navigate to https://teams.microsoft.com, then sign in with your other account. If using Chrome, vice-versa; open Edge and navigate to Teams.

Alternatively, or if you only have one web browser installed on your device, you may open Teams in an 'Incognito' (Chrome) or 'InPrivate' (Edge) window and navigate to Teams. 'Incognito' and 'InPrivate' windows do not save your 'logged in' status and will always ask for a fresh username and password.

Mobile Application

Click on your account picture (if you have one), or initials in the top-left corner of your Teams application. From here you may add another account, or instantly switch between accounts by just pressing the account you would like to use.

Screenshot-2021-09-21-at-9-13-14-am

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Still having trouble?

If you have tried the above steps and are still experiencing difficulties, please contact moodle@edinburghcollege.ac.uk

Teams & Meetings

Check you are signed into Teams with your Edinburgh College account

When in Teams, you should see the words Edinburgh College in the upper right corner (click your profile photo if on mobile app). If you don’t see this, Click your profile photo, select +Add account and sign in with your Edinburgh College account.
https://i.ibb.co/z68jRbF/Screenshot-2021-09-21-at-9-05-04-am.png

Recently Enrolled?

If you have only recently completed self-enrolment, please remember that in some circumstances, your access to college platforms and membership Teams can take up to 24hrs (overnight). Please be patient and try again the next morning.

If you have an upcoming class the same day you have enrolled and cannot wait until the automated processes run, contact your lecturer on Teams (searching their name) and / or on Moodle via the course contacts page to ask that they add you in manually.

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Still having trouble?

If your new Team doesn't appear within 24 hours of completing self-enrolment, please contact moodle@edinburghcollege.ac.uk.

If you haven’t self-enrolled or are having trouble self-enrolling, contact courseapps@edinburghcollege.ac.uk.

The very first thing to check is that you are signed into Teams and Outlook with your Edinburgh College account. Please see the ‘Signing In’ section above.

 You cannot access any college systems with personal (i.e. Hotmail.co.uk/gmail.com), professional (i.e. @myorganisation.com) or school (i.e. @ea.edin.sch.uk) accounts.

Next, check both your Teams calendar and your Outlook calendar

Teams Calendar

https://teams.microsoft.com/_#/calendarv2

Screenshot-2021-09-16-at-2-29-44-pm

Outlook Calendar

https://outlook.office.com/calendar

Screenshot-2021-09-16-at-2-30-12-pm

 

If you were added to the Team after the meetings were first scheduled, you should have received an email to your Edinburgh College email account. Check your inbox for an email titled “Add upcoming group events to your calendar”.

The email will look like this.
Screenshot-2021-09-15-at-2-04-52-pm

Remember to check all mailbox folders, including spam & junk.

Simply click the button in the email titled ‘Add event to my calendar’. Your Teams and Outlook calendars should now be fully populated with scheduled meetings from this Team. Please note that if you have just recently enrolled, your membership to the Team can take up to 24hrs (overnight) and this email should follow shortly afterwards.

 

Important: Please ensure you have NOT setup any mail forwarding within your Edinburgh College email account as this can prevent meeting invitations from being received.

How to check email forwarding

  1. Go directly to your Outlook forwarding rules - https://outlook.office.com/mail/options/mail/forwarding

(ensure you are signed in with your Edinburgh College account)

  1. Ensure the ‘Enable forwarding’ option is UNTICKED and remove any email address in the box below
    Screenshot-2021-09-16-at-2-07-22-pm

 

If you have tried everything above, and still do not see any meeting invitations, you can add meetings to your calendar one at a time.

How to add meetings to calendar

  1. Enter your Team and Channel which the meetings are associated with
  2. Look for a scheduled meeting link in the channel chat (a meeting will appear as a post, titled ‘[your lecturer] Scheduled a meeting).
    Screenshot-2021-09-16-at-3-56-03-pm
  3. Click on the blue meeting link
  4. On the meeting details page, click ‘+ Add to Calendar’ in the upper left corner
    Screenshot-2021-09-16-at-9-03-52-am
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Still having trouble?

If you have completed all of these steps above and can still not see any scheduled meetings, please contact your lecturers to ensure they have sent out the meeting invitations or to check if they have made alternative arrangements for your classes.

If you can’t use the chat when you’ve joined a class meeting, it’s likely because you have joined as a ‘Guest’ or are not signed in with your Edinburgh College account.

If you see this page, asking you to enter your name, you are NOT SIGNED IN with your Edinburgh College account. Although you may be able to join the meeting, you will not be able to chat or share content with your lecturer and peers.

Screenshot-2021-09-21-at-8-52-04-am

Please click Sign In at the bottom of the page and sign in using your Edinburgh College email and password.

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Still having trouble?

If you have tried the above steps and still have meetings showing at odd times on your calendar, please contact moodle@edinburghcollege.ac.uk

This is likely down to your Timezone settings, so let’s look at how to check and update this setting.

  1. Sign in to https://office.com with your Edinburgh College account
  2. Click on the Settings cog in the upper right corner of the screen
  3. Select ‘Change your language’
    Screenshot-2021-09-16-at-4-02-57-pm
  4. Select Timezone > Change time zone and select your current timezone.
    Screenshot-2021-09-16-at-4-03-56-pm
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Still having trouble?

If you have tried the above steps and still have meetings showing at odd times on your calendar, please contact moodle@edinburghcollege.ac.uk

Meetings which you have previously been invited to or have accepted remain on the calendar. Simply remove/decline the series from your calendar where appropriate.

  1. Right-click the event on your calendar
  2. In Teams - Select Decline > Series.
    In Outlook – Select Delete > All events in the series.

Teams Calendar

https://teams.microsoft.com/_#/calendarv2

Screenshot-2021-09-16-at-4-09-03-pm

Outlook Calendar

https://outlook.office.com/calendar

Screenshot-2021-09-16-at-4-10-18-pm

Your Teams and Outlook calendars are, in fact, the same calendar, so you only need to do this in either Teams or Outlook, not both.

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