Frequently Asked Question's
Moodle / Teams / Microsoft
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If you have are already signed into Microsoft using your Edinburgh College account, you will be taken straight into Moodle when click the Microsoft 365 button on the login page. Otherwise, you will be asked to sign in. Enter your Edinburgh College email address when if prompted. Your email address is your Edinburgh College Matriculation number, beginning with 'ec' (e.g. You can find this number either on your student card, or in any welcome correspondence received from Edinburgh College at the beginning of your course.

Your Moodle password is the same as your Edinburgh College network password (i.e. what you use to log in to Edinburgh College public computers or MIcrosoft 365). The default password for new students is changemeDDMMYYYY, replacing DDMMYYYY with your own date of birth.

First time signing in to Microsoft at Edinburgh College?

If this is your first time signing in to any Microsoft applications at Edinburgh College, you will required to setup additional security on your account. This is not only to protect your privacy, but to allow you to recover your password if lost/forgotten at any point.
Click here for help on setting up MFA (Multi-Factor Authentication).

If you are seeing an error message similar to the one below, please continue to the paragraph below. The imporatant bits in this message have been highlighted.

Are you signed in with your Edinburgh College account?

This site is restricted to users that are currently signed in with their Edinburgh College Microsoft 365 account. These restrictions currently prevent you from completing this login attempt as you are signed with either a personal account or an account associated with another school.

Please ensure you are signed out of any non-Edinburgh College account before signing in to Moodle. Only Edinburgh College accounts may sign in here.

Sign Out
(You will be signed out in a new tab and returned to the Moodle login page when completed)

If you continue to experience problems, please contact the IT Helpdesk either via Email or by phone 0131 297 9090

For new students, your password will be changemeDDMMYYYY (where DDMMYYYY is your date of birth).

Moodle Guide for Open / Distance courses

A returning student is a someone who was a student last year and is returning this year, either to start a NEW course or to continue on to a second or third year (ie. HND 2nd year)

Returning students will use their existing password. It will remain unchanged from when you last signed in.

Your Edinburgh College network account will expire 90 days after the official End Date of your current course. After this time you will lose access to all Edinburgh College online services, including Student Portal, Moodle, Microsoft 365 and the College Wi-Fi network.

Your account will be re-activated once you have enrolled on a course in the current session.


I have not registered any recovery method

IT and Moodle Helpdesks are closed during College holidays and closures

If you have forgotten or do not know your password and have no recovery method on your account, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email

I have registered a recovery method

Go to Microsoft's Sign-in page, and click the "Can't access your account?" or "Forgotten my password" links. Complete the challenge and follow the instructions on screen to recover your password.

If you are still experiencing problems at this stage, please call IT Support on 0131 297 9090 between the hours of 8am and 4pm, Monday to Friday, or email

Every student will have a matriculation number, which starts with 'ec', followed by numbers. This is your username for Moodle and other college systems. You will find this number on your student card or any 'Welcome' correspondence received from the college when your course began.

Are you a student, but don't know your student number?

Please contact your lecturer or course contact in the first instance. If you are still having trouble or don't know who this might be, contact us at and we'll try to help. Please include your full name and the name of the course you are studying within the email.

Users who DO NOT login using an Edinburgh College ID and Guests

There are some users who use Moodle without an associated Edinburgh College account. These users will be able to request a password reset by clicking the button below and following any on-screen instructions. Please note, this will work ONLY for those users who do not use an Edinburgh College account when using Moodle and are currently logged in. This service can be used to recover a lost password or change a known password. Please contact for assistance.

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